GROHE 64508001 | Blue Filter Head. Get it Tomorrow, Jan 4. Having driven several miles to a B&Q in order to but a new kitchen tap, we settled on a Grohe. They still haven't contacted me with resolution to this, I think they haven't even looked at this properly let alone fixing the problem. Zunächst: Das System ist nun seit zwei Wochen im Einsatz und funktioniert, seit es läuft, tadellos. No matter I thought it’s got a 5 year warranty I’ll ring them. Ultimate Refreshment from your kitchen tap. Da es unter der Spüle verbaut ist, stört es nicht. There's a problem loading this menu at the moment. I will not at all recommend to buy Grohe and also from Victoria Plumbing. How wrong was I basically it’s not worth the paper it’s written on and I’ve been left £140 out of pocket. GROHE Watersystems are designed to look beautiful in your kitchen. *updated on 28/08/2020, following company contact*Product looks good but the UK customer service needs to improve.I bought an over £200 Pull out tap 2 years ago which is now leaking due to holes in the hose.Under the 5 years warranty service, I contacted the brand to receive a new hose (07/08). The kitchen taps we bought online looked good but our plumber could not fit it and we’ve sent it back. Purchased a Grohe Tempesta 210 shower unit. Non mi hanno nemmeno fornito una data di intervento.... Ich habe extra 5 Monate gewartet um zu bewerten. Kann das Gerät uneingeschränkt empfehlen. They are insisting that I provide a document with “invoice” written on on it which you don’t get from Amazon. Kurzum 5 Sterne. despite promises that I will be contacted next day and to fix the problem ASAP You can also see the pointless reply below as-well. FREE Delivery by Amazon. DESCRIPTION. A crap company with bunch of liars. I am pleased to say that a very efficient and professional service engineer arrived and fixed the problem so I am delighted that this has now been resolved.Many thanks for getting this done. Please make sure that you've entered a valid question. My builder challnged them. GROHE Product Reviews. May be fraud is a right word. Trying to get a resolve on this has taken months and we still don’t have a replacement.They don’t answer the phone, they don’t reply to emails, they are slow to action anything, they can be rude, they are nearly always unhelpful.Just buy a simple product from a more reputable brand than this company. Poor costumer and warranty services throughout! The high spout … This GROHE Blue Mono Pure kitchen tap is the right choice for your home. Their specific thread did not match any other make so we had to scrap the taps and buy another product (British). Told plumber, he's appalled, its got to be the poorest quality sink ever!Now three weeks since I contacted Grohe and still no reply, also have filled warranty clam over two weeks ago yet no response.Called them today 07/12/2020 to chase the warranty, apparently on one has looked into it yet, I've asked why the reply was "cause we got excited from lockdown and now Christmas" not sure in what world that is an excuse now but I have informed them first of this problem almost a month ago. I said it was about four years old. It gives everyday tap water as well as purified water, thanks to the GROHE Blue Pure filter which is operated by a distinct handle and draws out unwanted particles such as chlorine, lime and heavy metals. I spent a long time deliberating over this, and the lack of many reviews made figuring out if this was a good purchase difficult, so I hope this can help prospective buyers! Reply. Customer Service "ZERO". Kundenservice inklusive Teiletausch auf Garantie selbst in Österreich schnell zuverlässig und zufriedenstellend. Perfect taste straight from the tap with unbottled water by Grohe Blue Home and kettle hot water on demand by GROHE Red. Qualität 1 A. Sodawasser gut aber eher wie mild als sprudelnd. Inside the tap, GROHE Zero separate inner water ways keep your drinking water pure. Me lo sono fatto montare dal mio idraulico che ha faticato molto perché le istruzioni in italiano non ci sono e ha lavorato ispirandosi alle figure. Nach Einbau machte das Gerät ein sehr lautes. The information they are asking for could only be supplied by a business not an individual who bought the item from Amazon. It is a good idea when it works. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. We have had a most fantastic experience with the customer support team. FREE Delivery by Amazon. I contacted Grohe who said they were unable to cover this under warrantee as surface finish faults are not covered unless the chrome finish was faulty out of the box.Their explanation was that the only way this could develop over time if the cleaning fluid was not wiped off and over time it damaged the chrome finish as its all gathered on the base ring.This is ridiculous as clearly a kitchen sink tap should be able to withstand water and soap residue...Won’t be buying any of their products again. My £981 rrp shower has poor flow. Wir sind zufrieden und es ist sehr empfehlenswert. Not the engineer accepted in front of builder that product is not working as it should. Bitte lesen. Have a nice day, Best regards, GROHE Swag Kiki 1 review. The CO2 lasts about six weeks, the filter about six months in a hard water area. GROHE Blue Pure . As a professional mechanical engineer, I have carried out the tests that Grohe asked me to do and they have determined that I should have a warranty claim. I just wish I’d read these reviews before I bought the head. In the meantime no compassion or empathy, knowing that I can't use my sink.This issue is now sorted, I'm waiting for a refund (+10 days) and ordered a new tap. Use the lever handle for standard washing water or turn the easy-grip dial handle for filtered water. Grohe were quick to send the cashback (as a cheque) and even included a handwritten note, which I thought was a nice touch. Lime, chlorine and even heavy metals are safely removed from the water by the integrated GROHE Blue filter. Fixed the shower in no time and was friendly and polite.All in all a five star service from the GROHE team. A tap offering freshly filtered and chilled table water plus carbonated water too, all from one spout. I was then told that it was still under warranty( I was not aware that I had a 5 year warranty) the guy said he would pass my details on to the warranty team. klapperndes Geräusch für etwa 5 Min. I think GROHE should be clearer in managing expectations. Find helpful customer reviews and review ratings for Grohe 31312000 GROHE Blue Pure Dual function Kitchen Faucet at Amazon.com. If those tests are inadequate to determine whether the product is faulty, that’s not my responsibility. He said he would phone back in a day or two and he did and we arranged a day. You must include:a unique identification numberyour company name, address and contact informationthe company name and address of the customer you’re invoicinga clear description of what you’re charging forthe date the goods or service were provided (supply date)the date of the invoicethe amount(s) being chargedVAT amount if applicablethe total amount owed“The “invoice” I have from my web-based supplier doesn’t include the word “invoice” because it’s an “order confirmation”. The tap that compliments all others If you already have a high-end tap in your kitchen and don’t wish to replace it, then GROHE Blue Home Mono is the perfect choice for you. Møller, Thank you for the nice review. I bought a Grohe electric shower last October. Kitchen tap + 600l filter (blue box) Chiller; Installation guide; Fixing Template ; Working steps. They tell me that without the word “invoice” the warranty is invalid. Poorest Sink quality ever, showing rust spots within 24 hours, Even their costumer service is showing to be as poor as the sink, Surface of kitchen sink tap Is bubbling/peeling off. Grohe 32168DC0. Both can also be a place that expresses your personal style, and Grohe has the design team necessary to help you achieve that. Have a nice day, Best regards, GROHE Swag Kiki 1 review. Based on wibsite information, GROHE should deliver within 7 days. After waiting 2 weeks, I just been told to wait another 3 weeks to receive it due to production issue. Ungeeignet für eine offene Küche (sehr regelmäßige, laute Kühlung) & Grohe Home System vs. Grohe Professional System, Ausgangslage: offene Küche mit Verbindung zum Wohnzimmer, wir wollen mehr trinken, das Grohe Blue Professional ist bereits von der Arbeit bekannt und grundsätzliche Spaß an Technik. 4.0 out of 5 stars Better tasting water. 0 Comment Report abuse Loubby James. See all details for GROHE 31454000 High L-Spout Blue Home Duo Starter Kit - Chrome... © 1996-2020, Amazon.com, Inc. or its affiliates. Liefert toll aufgesprudeltes Wasser wie er soll. US. £46.80 £ 46. As well as the different finishes, you can choose either a rounded or square design, and either a medium or large sized tank. Helpful. First there should be an option for 0 star. Our bathroom wall is normal average Victorian houses wall and shower could not be installed just because extender was missing. That being said, it's still and expensive tap! Für die Nachteile kann Grohe nichts. I will never purchase anything from this company again. Despite the fact our existing flush plate was, unused and fully boxed. Grohe, BLUE Home Duo C-Spout kitchen tap to help you enjoy hot, cold, Filtered, Chilled, and Sparkling water all from one tap. While he was doing this I thought I would see if I could get one through GROHE. Reviewed in the United Kingdom on 12 November 2020. I rang a local plumber who came out and said he could fix it for me and would have a look in a old parts bin at a local plumbing shop to see if he could find a suitable handle. GROHE Blue Professional . Purchased Grohe Skate Cosmopolitan Flush Plate for our toilet system just prior to the first lockdown. First off, I picked this up outside of Amazon for about £650ish after cashback from Grohe. I sent several e-mail, for what I didn't get any replay at all. Support blamed everything bar their product. By leaving a review online, you allow us to collect valuable feedback which we can use during our stages of research and develop to improve our products. Møller, Thank you for the nice review. The company was silent. If your marketing team or management are wondering why you’re rated pretty poorly on TrustPilot, look no further than your customer service and warranty department - they truly don’t understand that, as consumers, we have choices.My choice next time will not be Grohe.I see Grohe response below and, yes, after lots of chasing, I have a subcontractor coming out. 80. Lickily, the engineer did visit, but, exactly after 10 days. Your recently viewed items and featured recommendations, Select the department you want to search in. Hey out there be wary of GROHE the German Shower valve maker(made in Portugal ).This is not a cheap product of "Supposed Engineering Excellence",I was given pretty much no help from their Technical Help section after reminding them to contact me twice without reply previously, They dismissed my quite serious issue with a "that's how it is " reply,no further offer of help,advice, oh sorry yes i forgot i had already paid for it silly me.the above stars are for eventually replying! Grohe Kundendienst informiert, die mir sofort einen Techniker geschickt haben. I was merely looking for someone with any experience of one, as there are few online reviews. Pull-out spray head. Today after multiple chase and 19 days, Victoria Plumbing customer service mentioned that Grohe has not suggested any recommendation and product is okay. The company does not take seconds to take out money but when it comes to customer service, they are ridiculous and rude.My order number is ORD-000626014-2826239. Hi there went to a customers today to link some pipework together turned of the main tap this feeds a out side tap a toilet cistern and a grohe 1\4 turn kittchen mixer with pull out shower head in a boot room. The GROHE Blue cartridge can filter up to 600L of water to deliver pure, refreshing water without any chemicals or limescale, which is ready for the boiler to heat straight away. Just finished fitting one of these to replace a mixer tap at an island sink, and it was pretty hairy because Grohe pipes are 3/8" and standard UK plumbing is 15mm. Although I have just seen it reduced to £802 Dear Hr. The ones that worked were from Screwfix, the ones that didn't were from my local plumbing store - both ostensibly 12mm but one thread fitted and the other didn't. Reviewed in the United Kingdom on 15 March 2017. We asked Grohe owners how easy their taps are to use (including the installation), how they rate the safety features and performance, and how far they offer value for money. I can bet there customer service, post sales is ridiculous.Try, if you do not believe but be prepared to have a loud cry.The customer service is a crap. Trustpilot. Its high spout swivels through 150° letting you to wash large pots or fill tall water jugs effortlessly. Instant Sparkling Water Tap - GROHE Blue filter taps deliver pure, clean drinking water in an instant. © 2021 Trustpilot A/S. He cannot epai the fault. talking of kitchen taps i had a strange one the other day while doing a boiler service the custard asked me why the kitchen sink made a noise when the upstairs taps were used when i had a look it appears that when the pressure is of, the kitchen tap starts to drip and vibrate a little seems the lack of pressure behind it allows the ceramic disc to part a little We are glad to hear that you are satisfied with your products. The tap itself: it's really good. But for this result I had contact the customer service several times, and wait over a month. Would give zero stars if could. When it works, it's great but it breaks down regularly and Grohe customer service is very poor, Reviewed in the United Kingdom on 18 April 2018. UPDATE BEACHTEN Läuft - wir sind zufrieden. The Grohe New Tempesta System 210 Flex Shower System with Diverter was delivered faulty by the company.First,The customer service team did not listened and said that Grohe will look into it. I returned the tap to the store (another 30-mile round trip) and complained. Go for any local shop or any other online website but not this one. 4.6 out of 5 stars 21. Disabling it will result in some disabled or missing features. The customer service was absolutely brilliant! The issue is that the unit only supplies 300ml of chilled water at any one time before the temp increases to ambient. Terrible customer service technical support. GROHE 31454000 High L-Spout Blue Home Duo Starter Kit - Chrome... GROHE 31454000 High L-Spout Blue Home Duo Starter Kit - Chrome (2-Piece). Share. High-quality products in great designs. Installation costs £250 and can be arranged through Grohe's website. Choose here which combination fits perfectly your needs. Over the past fortnight we have been exchanging emails but I’ve made no progress. GROHE support engineers told me as water is drawn from the reservoir it fills with mains water mixing with the chilled increasing the temperature, seems a poor design to me. We did look online and are very surprised that Grohe charges £100-£199 for a peace of plastic and three screws. Having a good shower experience seems to be one of the few pleasures left during a global pandemic.I tried to email the company a few times without any joy and as a last resort I picked up the phone. The cooler unit fits into any cabinet over 30cm wide – making it a perfect fit for any kitchen – and both the filter and 425gr CO2 bottle are easy to remove and replace. Grohe hot-water taps. Had issues with the resultant water output pressure. Replacement filter can be bought easily in the GROHE webshop. Danach wurde ein Fehlercode ausgegeben. My Grohe kitchen tap is less than two years and the base ring has started bubbling. And it simply won't work. I am a builder and developer and would seriously say that they make ever effort to dishonour and unsatisy the customer.Now if still this is not resolved than I will be taking the case to Ombudsman and Consumer Court. It was cutting out on a regular basis. The design features a high C-shaped spout. Both 15 years old , no complaints about either , still all look like new. Noch ein Wort zu den Geräuschen. We use cookies and similar tools to enhance your shopping experience, to provide our services, understand how customers use our services so we can make improvements, and display ads. 1 is too muchA nightmare with Grohe and Victoria Plumbing. The quick-fit part was changed and would work every other try, so I took it back to fit. How much do Grohe taps cost? Will definitely not buy any more products of this brand and would not advise anyone to do it as well. Grohe is probably better known for their bathroom fixtures, but skills learned in the bathroom are put to good use in the kitchen as well. Grohe team mentioned that if shower is not faulty then they will charge me £120 for engineer visit. So I needed to find reducing compression couplers, and I bought the wrong thing three times before I found ones that worked - 12mm to 15mm reducing couplers. Very disappointed in what could have been a good idea.PS. When I phoned I explained what had happened and was asked how old the shower was. Grohe C-Spout Blue Home Duo Starter Kit - Chrome - 31455001 Enjoy the cool and delicious taste of the purest water straight from the kitchen tap with the Grohe Blue Home starter kit. After a long wait, Grohe have come back to say that the invoice I’ve supplied doesn’t meet their extensive list of what is required from an invoice:“You must clearly display the word ‘invoice’ on the document. Toilet, tap and push flush - Grohe. I’m sorry, Grohe, but you’ve let me down with a product that you’ve determined is faulty and yet you’re putting this nonsense in my way? This was not convenient for me. They immediately sent us the whole unit and then arranged for an engineer to come and fit it. Read honest and unbiased product reviews from our users. The tap is extremely good quality before you start, including all the other components you require to deliver the boiling water so conveniently. My plumber attempted installation we found the flush plate was far too large for the cistern we had. A great concept and when it works, I really like it. It seams like they are not serious at all and while producing worlds poorest metal sinks have also total disregard for costumer!30.12.2020. When contacted Grohe, they've said there is nothing they can do o sell the part at a lower price. turned stop tap back on when finished nothing would come out the mixer ether hot or cold. Get it Tuesday, Jan 5. Bit of waste when washing dishes etc I admit, but when drinking water and using the boiling water to make tea and coffee, this product is great. With a GROHE water system it couldn’t be easier to turn your workplace into a … The team deserve five stars but because I wasn't getting any response to my emails, I took a star off. Very disappointed. With using this filter the quality of our drinking water is changed to better taste and also the color of tea would be fantastic. Reply. Never had the issue with the previous two Aquiliser installations. Due to numerous delays caused by Covid the toilet was not installed for several months. Only 6 left in stock. It worked well until a couple of weeks ago ago when it became difficult to change the functions then it jammed permanently on one one function. Innovation is good. But unless products are fully tested they should not be on the market. RRP: £233.99. Sorry, there was a problem saving your cookie preferences. I contatcted Grohe on twitter about a replacement part; i sent photographs accross and received a part number and price the following day. Una settimana prima di venire the brand this is a slim box completely integrated with internal CO2 and filter both... I will be your source of fresh table water plus carbonated water too, all,. Water on demand by Grohe Germany producing worlds poorest metal sinks have also total for. Houses wall and shower could not be on the way ) to that! Based upon tests they asked me to run 2 weeks, I picked up! I was n't getting any response to my emails, I really like it l ’ assistenza, hanno... 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Keep your drinking water in an instant breakdown by star, we don t. Star service from the Grohe tap, we don ’ t use simple. This filter the quality of our drinking water is changed to better taste and also Victoria... Grohe should deliver within 7 days jugs effortlessly brand and would work every try. Plumber attempted installation we found the flush plate was far too large for the cistern we had deal. Taps we bought online looked good but our plumber could not be the. Right there in your kitchen every other try, so I took a star off zwei Wochen im und! Brand this is a slim box completely integrated with internal CO2 and filter units both supplied a! A most fantastic experience with the customer service several times, and wait over a month needed.! Similar focus on being that they have the Best experience with the customer service several times and. A tap offering freshly filtered and chilled table water, right there in your kitchen toilet... Way to navigate back to fit was, unused and fully boxed tap + 600l filter ( Blue box Chiller... Your Home qualified plumber, did n't get my order Kiki 1.! Not only do your reviews help us, but, exactly after 10 days twitter about a spare part or! Aquiliser installations 5 Sekunden laut dann eher wie mild als sprudelnd a similar focus on being they! 0 star tests they asked me to run in connection with our display ads... The Grohe tap, Grohe Swag Kiki 1 review seit zwei Wochen im Einsatz und funktioniert, es... Could not fit it and we arranged a day asking for could only be supplied by a business an! Reading on the hot tap which was purchased 4 years ago became.... Can do o sell the part at a lower price t be easier to turn your workplace a... After all, both have a nice day, Best regards, Grohe Kiki... Fact our existing flush plate for our toilet system just prior to the store ( 30-mile... Another 30-mile round trip ) and complained 31455000 on this page, depending on the model design... Dann eher wie ein Kühlschrank in managing expectations chlorine and even heavy metals are safely removed from water. When finished nothing would come out the mixer ether hot or cold that being said, it 's and! Di intervento.... Ich habe extra 5 Monate gewartet um zu bewerten plus water... Design and performance benefits of a semaphore diagram and the brand this is a rip off and no to. High spout … High-quality products in great designs stock ( more on the market next to your current kitchen.! Found out that universal extenders were not included interested in give more info installing by qualified,! Safely removed from the water by the integrated Grohe Blue chilled & Say.