Firmware updates for your soundbar will improve certain features and resolve known issues. I attempted to upgrade the firmware, but it failed. Samsung soundbar showing no usb. Nothing happened. The soundbar needs to be reset before it will work again. Insert a USB device containing the firmware update into the USB port on the If an update is offered, you can update the firmware main unit. The soundbar simply reported "No Data". I have the HW-N950 and it says the firware version is 1001.2 (I think) in the SmartThings app. I tried updating my Q70R Soundbar via the SmartThings App, but when I check for updates via the App, it says that there are no firmware updates available. Google the soundbar, download the firmware update file from Samsung Website, extract the ZIP and SAVE THE FILE (in the folder) INTO A USB. In that time the soundbar will stop sound even when it still shows as connected. Page 22: Troubleshooting Just noticed that firmware update 1012.6 Dated Nov. 19 2020 was available at the Q70R Soundbar Support Page. Premium Care is free for the first month. no sound coming through - Answered by a verified TV Technician. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. Stimulus check updates. The USB port on my Samsung Soundbar HW-E350 wont open my memory sticks. I can switch to other devices using SmartThings. So we are having connection issues with our wireless sub and rear speakers. Download "Home Theater Controller" app, and on top page of the app, your current firmware version is displayed as "System Version".If your firmware version is 9.00 or higher, the firmware is already up-to-date. Please call 1-800-SAMSUNG for technical support . Before you launch the download session, you need to consider several crucial details. After the first month, you must provide a credit card to continue this coverage at its regular price of $11.99 per month. I spent time on the phone with samsung today, and the guy wanted me to do a hard reset on the soundbar by pressing and holding the "Play/Pause" button for 10-15 seconds. For additional questions regarding Samsung Premium Care, please call 1-866-371-9501. If your soundbar is connected to the internet, that way is usually easiest, but many soundbars don't have that function. I have had the Samsung Q7 Series (55) tv and Samsung Soundbar MS650 for 6 months. Samsung pays for Premium Care during this period. I am having similar problems with the Samsung Soundbar HW-J450. When I check for updates in the app it spins for a bit and then tells me there are no updates available. If you encounter issues with updating via USB, you may have to clear your USB storage device of audio files or reset your soundbar. CHECK THE UNIT’S FIRMWARE VERSION PRIOR TO THIS UPDATE. 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